Refund policy

Returns & Refund Policy

Last updated: 9 September 2026

We hope you love your Made to Endur order. If something isn't right, we're here to help.

Returns

We accept returns of eligible items within 14 days of receiving your order, subject to your statutory consumer rights.

To request a return, email kiahenry6@gmail.com with your order number and reason for return. Please do not send an item back before contacting us. We will provide return instructions once your request has been accepted.

Customers are normally responsible for return shipping costs unless an item is faulty, damaged or incorrect.

UK customers may have a statutory right to notify us of cancellation within 14 days of receiving eligible goods and a further 14 days to return them.

Damaged or Incorrect Items

If your order arrives damaged, defective, incorrectly printed or you receive the wrong item, please contact us within 14 days of delivery with your order number and clear photos of the issue.

Where appropriate, we will arrange a replacement or refund at no additional cost.

Personalised Products

Products that are genuinely personalised or made to your individual specifications may not be eligible for change-of-mind returns. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Refunds

Once your return has been received, or evidence of return has been provided where applicable, any refund due will be processed within 14 days to your original payment method.

Exchanges & Cancellations

We do not currently offer direct exchanges.

Orders can enter production shortly after purchase, so please contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes once production has begun.